Shipping policy
Shipping Policy
At WonderLab Kids, we want your order to arrive safely and smoothly, so your little one can start enjoying their new playtime favorite as soon as possible.
Order Confirmation
After you place your order, you will receive an order confirmation email. This means we have received your order and your payment has been authorized.
If you do not see your confirmation email, please check your spam, junk, or promotions folder.
Shipping Notifications
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery.
If you have not received tracking information within 7 business days, please contact us at:
Shipping Options & Charges
Standard Shipping — Free on all orders
Tracked shipping is included with every order.
Express Shipping — $4.78 USD
Tracked express shipping is available at checkout where eligible.
Shipping carriers may vary depending on your location and the best available delivery option.
Processing and Delivery Times
Orders are processed and shipped Monday through Friday, excluding weekends and holidays.
| Shipping Method | Handling Time | Estimated Transit Time |
|---|---|---|
| Standard Shipping | 1–2 business days | 2–3 business days |
| Express Shipping | 1–2 business days | 1–2 business days |
Delivery times may vary depending on your destination, carrier delays, customs processing, holidays, or circumstances outside our control.
Order Cut-Off Time
Our order cut-off time is:
2:00 PM GMT+1
Orders placed after the cut-off time may be processed on the next business day.
Order Acceptance and Verification
We reserve the right to refuse, hold, or cancel an order if additional verification is needed or if we detect possible issues such as:
- Suspected fraud or unauthorized payment activity
- Incorrect pricing or technical errors on the website
- Incomplete or inaccurate billing or shipping information
- Missing verification details, such as phone number or billing information
In some cases, we may contact you to confirm your identity, billing details, shipping address, or order information before your order is accepted and shipped.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
WonderLab Kids is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
Custom or Personalized Items
If your order includes any custom or personalized item, we may contact you by email to confirm the details before shipping.
Customized items will be processed after the required details are confirmed.
Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us at:
We will review the issue and help guide you through the next steps.
Questions?
For shipping questions, tracking help, or order status updates, please email us at:
Subject line: Shipping Inquiry