Shipping policy
Shipping Policy
We currently ship to the United States only. All orders ship with free standard shipping - no minimum purchase required.
Shipping Cost
Standard shipping is FREE on all orders, with no minimum order value and no conditions. There are no hidden shipping fees at checkout.
Order Processing Time
Orders are processed and dispatched from our fulfillment center within 1-3 business days of purchase (Monday to Friday, excluding US public holidays). Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Transit Time and Delivery Estimate
Standard shipping transit time is 8-15 business days after dispatch. Total estimated delivery time, including processing, is 9-18 business days from the date of purchase.
Shipments are transported by international express line-haul carriers (such as YunExpress or 4PX) with final delivery in the United States handled by USPS. Tracking is provided for every order and updates end-to-end from dispatch to your door.
Duties and Taxes
All applicable import duties and fees are prepaid by us. You will not be asked to pay any additional charges upon delivery. Applicable sales tax, where required, is calculated and shown at checkout.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to follow your delivery. You can also track your order anytime using the Track Your Order link in the footer of our website. Please allow 2-4 business days after dispatch for the first tracking update to appear.
Delays
While most orders arrive within the estimated window, transit times may occasionally be affected by carrier delays, customs processing, severe weather, or peak seasonal volume. If your order has not arrived within 20 business days of purchase, please contact us and we will investigate with the carrier and make it right.
Incorrect Address
Please double-check your shipping address at checkout. We are unable to reroute a package once it has been dispatched. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment.
Lost or Damaged Shipments
If your order arrives damaged or is confirmed lost in transit, contact us within 7 days of the delivery date (or expected delivery date) and we will send a replacement or issue a refund in accordance with our Refund Policy.
Contact
Questions about shipping or your delivery? Email us at support@wonderlabkids.shop and we will respond within 1 business day.
